Welcome to Participant & Partner Support

Whether you are preparing to travel, currently on your exchange journey, hosting a participant, or managing an institutional partnership, our team is here to support you every step of the way.

 

 

 24/7 Urgent Assistance Line

If you are a current program participant or host family experiencing an immediate emergency, medical situation, or urgent safety concern, please call our 24/7 emergency line directly:

 

201-257-1540 

201- 887-0884 

 

How Can We Help You Today?

Please select the category that best describes your role so we can direct your request to the right specialist:

1. Exchange Participants (Students, Teachers & Interns)

• Visas & Documents:  Fee guidance, and visa interview preparation.

• Travel & Arrival: Airport pickups, travel delays, and arrival confirmations.

• Program Life: Health insurance claims, stipend questions, cultural adaptation, and local support.

2. Host Families & Host Organizations

• Host Support: Matching updates, household integration, and monthly check-ins.

• Logistics: Arrival coordination, documentation, and supervisor resources.

• Community Resources: Regional advisor contacts and local support groups.

3. Schools, Universities & Institutional Partners

• Program Management: Candidate matching and compliance updates.

• Partnership Inquiries: Launching a new exchange initiative or expanding current programs.

Contact Our Support Team

Contact Channel	Best Used For	Availability / Response Time
24/7 Emergency Line	Urgent health, safety, or legal matters	Immediate (24/7/365)
Email Support (admin@starlightcapital.org)	General questions, document submission, & visa help	Within 24 business hours
Live Web Chat	Quick questions & application status checks	Mon–Fri, 9:00 AM – 5:00 PM EST
Scheduled Callback	Complex consultations or host orientation	Book via our online portal